Designing workplaces that support concentration
Provide usable places for different kinds of work. A quiet area only helps if people can access it when the task demands it.
The performance question
Concentration, collaboration and confidential discussion require different arrangements. Review how space is actually used and whether staff can choose a suitable setting. Include those who cannot move freely between locations because of customer, equipment or accessibility requirements.
What the evidence supports
HSE’s Demands standard includes concerns about the work environment. Its Control standard supports influence over work patterns. These support involving staff in design, but do not prove that a specific workplace layout increases productivity.[1][2]
A practical approach
Map tasks against available space and identify gaps in quiet, confidential and collaborative provision. Trial a practical booking or rotation system before making major changes. Set expectations for calls in shared areas and provide suitable alternatives. Use individual adjustments and competent workplace assessment where needed.
How to review progress
Review availability during peak demand, disruption complaints and whether quieter work simply moved elsewhere. Ask staff with different needs about access. Do not treat a space as effective merely because it looks attractive or is popular with one group.
Sources and references
- Management Standards: Demands Opens in a new tab
Health and Safety Executive
Achievable demands, skills, work patterns and environment
- Management Standards: Control Opens in a new tab
Health and Safety Executive
Pace of work, initiative, breaks and consultation